Have you heard about this news that moved many people in Mexico? This is the case of Aurora Hernández. Many netizens have shared her story on social media. After a year, with no news from her children, despite multiple calls and messages from her, this elderly retiree went to a technical assistance store, convinced that her mobile phone was broken. A brave technician investigated her problem. It turned out that the device was not involved… Discover this moving story.
Doña Aurora in the cell phone store – Source: spm
Here is the moving story of Aurora Hernández
Aurora Hernández lives in Mexico City. For almost a year, she had not been able to communicate with her children. Despite all her attempts, her calls remained unanswered. Convinced that her smartphone was faulty, she ended up going to a tech support store to try to fix the problem. In the video captured by the company’s cameras, we see her for the first time face to face with an unscrupulous professional who wanted to take advantage of her situation by scamming her and charging her 80 euros to check the status of her mobile. I can’t afford it. Discouraged by this large sum, sad and despondent, she intended to go away empty-handed. But, when the time came to turn around, another noble-hearted technique, sensitive to her story, decided to come to her aid.
The old woman then explains her anguish and impotence. Since she had not been able to communicate with her children for so long, she assumed that her cell phone was broken. ” My children have not responded to my calls for a year or more. I firmly believe that my mobile phone should no longer work properly. Otherwise I would have heard.“, he complained to the technician. He then added: The technician I just saw asks me for too much money. Me, all I want is to talk to my kids.“.
Mobile phone repair – Source: spm
The technician detected the problem, but the Smartphone worked fine…
Touched by his words, he immediately replied: “Don’t worry, leave it here, don’t worry about the price.” Therefore, the man decided to help her for free, assuring her that he would solve the problem and that she could come back to pick up the device from her in a few days. Reassured and relieved, the old woman left with a light heart. But as soon as she left the scene, the technician quickly discovered the pot of roses. Her smartphone was working fine. In truth, he understood that she had been blocked. So it was a dark family story…
With the device in hand, he took the initiative to contact one of his sons to explain the situation. ” Hi nice to meet you. Is Aurora Hernandez your mother? I am a mobile phone technician. She brought me her smartphone, because she hadn’t been able to contact you for a while and she thought her device was broken. She hurt me and all she wants is to communicate with her children. I promised to do what is necessary, but I don’t know if I will be able to perform this miracle. he said at the end of the line.
Doña Aurora who discovers that her phone works fine – source: spm
His intervention was not in vain. You have to believe that the man played the role of a good Samaritan, since a few days later, when the old woman returned to recover her mobile phone, she was accompanied by one of her children, who had decided to go and return it to her. previous visit call of the technician. The latter has maneuvered especially well so that the sad truth does not come to light in broad daylight. He told the old woman that ” the calls did not arrive and that his device was really faulty. A white lie to avoid hurting him. ” How much do I owe you ?“, she asked. As promised, he did not charge you anything. ” you owe me nothing“he replied simply. To thank him for her kindness, she bought something at the store anyway.
Therefore, you will never know that this nice technician intervened in the most generous way to reunite your family. His gesture was priceless. And all’s well that ends well!
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